Privacy Policy

At Peak Wellness Shop, we believe that true wellness extends beyond our premium products to include the complete protection of your personal information. Just as we carefully formulate our wellness solutions to meet your specific needs, we approach data privacy with the same dedication to excellence and care.

1. Information We Collect

To provide you with our premium wellness products and exceptional shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, and preferences for our wellness products

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location to provide relevant shipping information

Commercial Information

• Purchase History: Products ordered, including wellness supplements, body care items, and grooming tools
• Customer Preferences: Interests in specific wellness categories like Athletic Performance, Body Care, or Hair products

2. How We Use Your Information

We use your personal information to enhance your wellness journey in the following ways:

• Order Fulfillment: Process your purchases of our wellness products and deliver them to your location
• Customer Service: Provide personalized support for your wellness needs and product inquiries
• Personalization: Recommend products that align with your wellness interests and previous purchases
• Security: Protect your account and prevent fraudulent activities
• Communication: Send order confirmations, shipping updates, and wellness tips (with your consent)
• Improvement: Enhance our product offerings and shopping experience based on customer preferences

3. Data Sharing and Disclosure

We value your trust and only share your information under these specific circumstances:

Service Providers

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Carriers: Logistics partners to deliver your wellness products worldwide
• Analytics Providers: Tools that help us understand how to better serve our wellness community

Legal Requirements

We may disclose information when required by law or to protect our rights, customers, or business operations.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new entity, maintaining the same privacy standards.

4. International Data Transfers

As a global wellness provider serving customers worldwide (except some Asian countries and remote regions), your data may be processed in various locations. We ensure all data transfers comply with international privacy standards and provide adequate protection for your information.

5. Data Storage and Security

We implement comprehensive security measures to protect your wellness journey:

• Encryption: Industry-standard SSL encryption for all data transmissions
• Secure Storage: Protected servers with limited access
• Payment Security: We never store complete payment card information on our servers
• Regular Audits: Continuous monitoring and improvement of our security practices

6. Your Rights and Choices

You have control over your personal information, including the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a readable format
• Restriction: Limit how we use your personal information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your wellness shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Secure login and payment processing

Analytical Cookies

• Understanding how customers interact with our wellness products
• Improving website performance and user experience

Preference Cookies

• Remembering your wellness product preferences and settings
• Personalizing your shopping experience

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our site.

8. Children’s Privacy

Our wellness products and services are intended for adults. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take immediate steps to delete the information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we maintain:

• Order and purchase records for 7 years for legal and accounting purposes
• Customer account information while your account remains active
• Marketing preferences until you opt-out or request deletion

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

Thank you for trusting Peak Wellness Shop with your wellness journey. We are committed to protecting your privacy with the same dedication we bring to our premium wellness products.