Welcome to Peak Wellness Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium wellness products and services to enhance your shopping experience.

Product Questions

What types of wellness products do you offer?
We specialize in premium wellness solutions including:
  • Skincare products (Aloe Vera, Body Cream, Brazilian Bum Bum Cream, Ceramide)
  • Body care items (Body Wash, Deodorant)
  • Health supplements (Fat-Burning, Gummies)
  • Athletic performance formulas
  • Personal grooming tools (Hair Clippers, Blades and Accessories)
  • Fragrances and gift sets
Are your products suitable for all skin types?
Our products are formulated for various skin types. We recommend checking individual product descriptions for specific suitability information or contacting our wellness support team for personalized recommendations.
Do you offer product bundles or sets?
Yes! We offer carefully curated bundles and popular sets that combine complementary products to enhance your wellness routine. Check our “Beliebte Sets” and “Bundles” categories for current offerings.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping – For orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
Order processing typically takes 1-2 business days before your package is handed to our carrier partners.
Do you ship internationally?
Yes, we offer global delivery to most countries. However, we currently cannot ship to some Asian countries and select remote regions. During checkout, our system will automatically verify if we can deliver to your location.
Will I receive tracking information for my order?
Yes, all orders include tracking information regardless of the shipping method chosen. You’ll receive tracking details via email once your order is dispatched.
Are there any additional fees for international orders?
Customs duties and import taxes are the responsibility of the recipient and vary by country. These are not included in our shipping costs or product prices.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Products must be unopened and in their original packaging. Please contact our wellness support team to initiate a return.
How do I initiate a return or exchange?
Please email our wellness support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest. Guest checkout still requires an email address for order confirmation and tracking.

Product Quality & Support

How do you ensure product quality during shipping?
Each package is prepared with care, using appropriate packaging materials to ensure your premium wellness products arrive in perfect condition, ready to transform your daily routine.
What should I do if I receive a damaged product?
Please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund as appropriate.
Need More Help?
Our wellness support team is dedicated to enhancing your wellness journey. Don’t hesitate to reach out with any additional questions.
Peak Wellness Shop Support
Email: [email protected]
Address: 2340 Ashton Lane, Austin, US 78701
Response Time: Within 24 hours during business days